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lesson 11 投訴及索賠

complaint and claim

01 here are several complaints about the latest shipment for you to handle.

這是最近一批貨的一些投訴，需要您處理。

單詞釋義 complaint [k?m?ple?nt] n. 投訴，抱怨

02 what if the complaint is about high price?

如果是關于價格過高的投訴，該如何處理？

語法提要

what if 在這里用于提出假設，意思是“假如……怎么辦”“要是……將會怎樣”，其后的句子可以用一般現在時，也可以用虛擬語氣，即用一般過去時或should+動詞原形。

03 i am not very satisfied with your service.

我對你們的服務不太滿意。

類似表達

i am not content with your service. / your service is not so satisfactory. / your service made me feel uneasy.

04 he will sue the company for damage.

他將控告那家公司，要求賠償損失。

單詞釋義 sue [su:] vt. vi. 起訴，控告

05 we have a complaint about the quality.

我們要投訴質量問題。

詞組釋義 complaint about... 關于……的投訴

06 what can we do to compensate you?

我們要怎樣做才能補償您？

類似表達

what can we do to make you feel better? / how can we make it up to you?

07 the goods you sent to us are far below the standard stipulated in the contract.

貴方運來的貨物遠遠低于合同所規定的標準。

單詞釋義 stipulate [?st?pj?le?t] vt. vi. 在協議中規定，約定